Terms and Conditions Apply to bookings for Forever Summer Villa, Runaway Bay, Jamaica
OUR AGREEMENT FOR YOUR ACCOMMODATION BOOKING
When we say “you” and “your” we mean you, as the Party Leader who made the booking and submitted the Reservation Form. We will only deal with you, the Party Leader, and you must be an adult when you book. Anyone under 18 on your booking must be accompanied by an adult.
When you book your Accommodation Only services you are accepting Our Agreement on behalf of everyone who will be staying at the Accommodation and confirm that you and each of your party has viewed and read the Mysilversands web site and accepts these Terms and Conditions.
A Confirmation will be sent to you. You are responsible for keeping other members of the party informed. Our responsibility is to provide the accommodation that you have booked with us. Please check this Confirmation carefully to ensure that you have been confirmed for what you intended to book. We reserve the right at our absolute discretion to refuse your booking, in which case we will refund in full any money you have already paid us.
The “Accommodation Only” services include any type of accommodation rental and any other accommodation services on offer on our website with no linked travel arrangement (including, without limitation, flights, car hire, coach, train, transfer services, tour, excursion or any other tourist service of a significant value) or which aren’t part of a package holiday.
Our Agreement, and the details of your accommodation in the booking confirmation, forms the entire agreement between us for your accommodation.
RISK-FREE CANCELLATION AND REFUND POLICY
RISK-FREE REFUNDS
Mysilversands follows best accounting practice and does not disburse your payments until you complete your stay with us. Therefore, there is no risk that you will not be refunded your payment if it should become necessary.
CANCELLATION POLICY
If the Government of Jamaica closes the country's borders to international visitors for the period of your booking, you will have the following two options:
1. Rescheduling for free for any available period within 18 months. The price of the accommodation will be the posted price for the new dates, whether they are more or less than the price of the original booking.
2. Cancel for a refund.
If you wish to cancel for other reasons, please advise us in writing as soon as possible so your request may be evaluated. If we agree to release you of your obligations and cancel any part of your booking, we will refund the amount you paid for that portion less an Admin Fee of one hundred US dollars.
There is no refund under any circumstances for any unused portion of booked accommodation or services. Cancellation of your booking may result in the forfeiture of your payments.
We highly recommend that you obtain travel insurance, including trip cancellation insurance.
PROVIDING INFORMATION
You must ensure all information you give is correct and tell us if any of it changes. By providing other people’s personal data, you must be sure that they agree to share their data with us. All details provided by you will be used in accordance with our Privacy Notice.
You must comply with all passport, visa and other immigration and port of entry requirements. Your passport and travel documents must be in good condition.
You must pass on any important safety and travel information we give you to everyone on your booking.
If you are not self-reliant or have reduced mobility (such as finding it hard to walk 500 metres) you must tell us before you book.
PERSONS PERMITTED AT THE ACCOMMODATION
You are required to email help@mysilversands.com, as soon as possible after booking, a PHOTO ID of each member of your party: just take a photo of the ID and be sure the details on it are legible.
Only you and members of your party can use your accommodation. No-one else can stay there. No other persons are permitted to enter the Accommodation except for the staff employed at the Accommodation and our staff or representatives (each a "Permitted Person") without our prior permission in writing.
You are especially advised not to invite any sellers, vendors, door-to-door sales people, fishermen, carvers, and others into the accommodation. If you break this rule, you do so at your own risk and you will be held responsible (and Mysilversands Limited excludes all liability) for any losses or damages which may result directly or indirectly from your failure to comply with this requirement and your booking may be cancelled immediately without any refund. In such an event, you will be required to leave the accommodation immediately and Mysilversands Limited will have no further obligations to you.
Pets are not permitted, unless we give you prior permission in writing.
THE PRICE YOU PAY AND GUARANTEE
You will be required to pay in full as detailed in the Booking Information on our web site and the Confirmation Email for your booking. If payment is not received by the time specified, we reserve the right to treat your booking as cancelled and we may charge you the applicable cancellation fees.
When you book your accommodation, we will send your booking confirmation immediately to the Email Address that you entered in the online booking form. Mistakes can happen, so if any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price.
Rate changes made after you have booked will not affect the price you pay, i.e. the price at which you booked is guaranteed. Prior to your making a reservation, the rates are subject to change without notice. If any new Government Tax or Levy is imposed, we reserve the right to pass these costs on to you.
IF YOU WANT TO MAKE CHANGES TO YOUR RESERVATION
If you wish to make any changes to your booking, please give us as much notice as possible.
You may substitute persons who may have dropped out without any penalty or charge provided you have notified us. You may also increase or decrease the number of bedrooms booked according to the numbers permitted at that accommodation at the time you request the change.
If you wish to change booking dates, you are required to contact us. Extending your booking by arriving earlier or departing later may be permitted provided the accommodation you booked is available for the new dates. There is no administrative fee for making such a change. If you wish to reduce the length of your stay, the days canceled will be subject to our Cancellation Policy (see above).
IF WE NEED TO MAKE CHANGES TO YOUR RESERVATION
We may need to make changes to your booking or to cancel it, and we reserve the right to do so. We will tell you of any changes as soon as reasonably possible. Where we are unable to provide the Accommodation for reasons beyond our control, we shall offer you a full refund or alternative accommodation of a similar quality (if available). If the available alternative accommodation is of a lower price, we shall refund the difference to you. If we advise you of a change, you must let us know as soon as possible if you wish to accept the change or cancel the booking for a full refund.
Reasons Beyond Our Control - Examples of reasons beyond our control are: maintenance and/or safety hazards at the accommodation, war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, actual or potential severe weather conditions, the imposition of sanctions or other governmental action and any other similar events.
WHAT IS AND IS NOT INCLUDED
Rates include all Jamaican taxes, staff salaries, cost of water and electricity. The accommodation is fully furnished and equipped with linens, bath towels, dishes, utensils, soaps and tissue paper. Rates do not include any insurance, flights, airport charges, car rental, transportation, airport transfers (except where one set of Airport Transfers to and from Montego Bay are included free with the accommodation), baggage handling, staff gratuities, telephone charges, food, beverages, liquor, personal items and expenses, dry cleaning, or staff services.
We can arrange Airport Transfers at our usual rates.
When Mysilversands provides Airport Transfers, we allow for two suitcases per passenger, and we are under no obligation to transfer any additional suitcases, windsurfers, surfboards, bicycles or other unconventional luggage unless we have confirmed otherwise in advance.
DURING YOUR STAY
Check-in and Check-out
Check-in Time is 2:00 PM. Check-out Time is 10:00 AM. Check-in and check-out times must be STRICTLY observed. We may allow minor variations to check-in or check-out times at no extra charge provided prior permission is granted in writing.
Any variation in check-in or check-out times must be agreed in writing or a penalty for not observing the check-in or check-out times will be applied. The penalty is US$100 for a variation of less than an hour and 1 night's rent for periods greater than 1 hour. The penalty will be deducted from the Refundable Security Deposit.
BREAKAGES AND DAMAGES AND LOSSES
Save for fair wear and tear, you are responsible for the condition of the accommodation and its contents. We reserve the right to charge you for losses, damages and breakage caused by you and this will be deducted from your Security Deposit and any additional amount billed to you. Losing towels or destroying them (for example by using them to remove makeup which stains them) will incur a charge of at least US$100, which will be deducted from the Damage Deposit. Smoking indoors will also incur a charge which will be deducted from the Damage Deposit.
SECURITY CAMERAS
Security Cameras are installed on the exterior of the buildings and one in the Kitchen in order to provide surveillance. Cooking by guests is not permitted as the chef is at your service to do that for you.
PETS
Pets are not permitted unless you obtain prior permission in writing. Permission may be obtained for well-trained and well-behaved dogs which do not bark thereby disturbing neighbours, shed hairs, and create a nuisance. If you do bring any pets without prior permission, you may not be permitted entry to the Accommodation.
If you have received written Permission to bring any dogs to the accommodation, you agree to the following:
1. You will be totally responsible for the care of your dog.
2. The Villa Staff are not employed to provide any pet services. Some Villa Staff may be afraid or allergic to dogs, and you agree that you will keep your dogs away from them.
3. You are responsible for any damages caused by your dogs. Pets are not permitted on any of the furniture. We reserve the right to assess any costs associated with damages caused by your pets, and such costs will be deducted from the Damage Deposit; and if there is a balance it will be billed to you for prompt payment.
4. You are required to abide by all Community rules concerning pets.
5. You are required to clean up after your pets. Dogs must be kept on a leash. You should exercise great care when taking your pets outside as there may be stray animals around, especially stray dogs, cats, and mongooses.
6. We reserve the right to terminate your booking if you break this agreement, and in such circumstances you will be required to vacate the accommodation and there will be no refund for any unused portion of your booking.
BUILDING WORKS
From time to time, building work and associated noise is unavoidable near to your accommodation. This is not under our control and we accept no responsibility for the same.
MAINTENANCE & REPAIRS
We will arrange any necessary repairs and maintenance work to be carried out as quickly as possible after notification to us to cause you minimum inconvenience.
UTILITIES
There may be interruptions or malfunction in the supply of public utilities to the Accommodation. We do not accept any responsibility in respect of the same and do not provide any compensation for such occurrences.
SATELLITE, CABLE TELEVISION AND WIFI
No refunds or compensation of any kind will be made for the failure of any satellite or cable television systems or wifi service provided in the Accommodation.
TERMINATION
You are responsible for the proper conduct of yourself and any members of your party during your stay. In cases of serious misconduct and/or disruptive behaviour, we reserve the right to terminate your booking or that of any member of your party. If we do so, we shall have no further responsibility or liability to you. Disruptive behaviour includes being threatening or abusive, damaging property, making excessive noise, playing loud music, upsetting, annoying or disturbing any guest, members of staff or agents or putting any of them in danger.
If you or any member of your party deliberately or negligently cause any loss or damage to any accommodation, property or person, you agree to compensate us for any loss suffered by us, including legal costs, arising from such damage.
LIABILITY
We are not responsible in any way whatsoever for any damage, loss or expense arising in connection with the provision of any service or the rental of the Accommodation or equipment including water sports equipment, or arising in connection with any airline, vessel or ground carrier, or for the action or omission of any travel agency or tour operator, or their agents. We are not responsible in any way whatsoever for any damage, loss, delay, harm or expense resulting from inclement weather, acts of terrorism, acts of God, labour unrest, monetary crisis, theft, quarantine restrictions, civil commotion, arrest or restraint by any government, the hazards of war, or any conditions outside of its control. If we have knowingly misrepresented the Accommodation, we will move you to suitable accommodation or cancel the booking for a full refund at your discretion. The limit of our liability to you is the full price you paid to us.
Jurisdiction
Mysilversands Limited is a UK Company (No. 5933016) and our Agreement is made under the laws of England and Wales and you submit to the exclusive jurisdiction of those courts. You can choose the law and jurisdiction of Scotland or Northern Ireland but only if you live there.
MODIFICATIONS OF THE TERMS AND CONDITIONS
These terms of Our Agreement may be varied at any time by Mysilversands at its own discretion. In this case, the new terms of Our Agreement will be available on our website and will automatically apply to you with immediate effect, unless you booked your accommodation with us before the date of publication of the new terms, in which case the previous accepted version of Our Agreement remains applicable.
